This Cancellation and Refund Policy explains how cancellations, postponements, and refunds are handled by COLORS EVENTS (“we”, “us”, “our”) for services booked through our website https://www.colorsevents.in/ or via direct communication.
Please review this policy carefully before booking any services with us. By booking our services, you agree to the terms described here.
1. Cancellation Requests
Cancellation requests must be submitted in writing to our customer service team through email or the contact form on our website as soon as possible after booking.
If you request cancellation immediately after booking and before any service preparations begin, we will consider a cancellation with applicable refund.
Once planning, vendor coordination, or bookings for venue, catering, entertainment, or other event services have been initiated, cancellation requests may not be accepted, or may be subject to fees.
2. Event-Specific Cancellation Terms
Different services and elements of an event may have unique cancellation terms due to commitments with third-party vendors.
Non-refundable bookings include confirmed venues, vendor contracts, license fees, and any services where deposits have been paid.
Perishable items or booked services, such as floral arrangements, food and beverage services, and rented equipment, may not be eligible for cancellation once ordered.
3. Refund Terms
Refunds, where applicable, are processed only after a review of the cancellation request and any associated costs incurred by COLORS EVENTS.
Approved refunds will be processed within 15–30 business days after confirmation of cancellation.
Refund amounts will depend on the timing of the cancellation relative to the event date and services already performed or committed.
4. Postponement and Rescheduling
If you need to postpone or reschedule your event:
We will make every reasonable effort to accommodate your request, subject to availability and additional vendor charges.
Any additional costs or fee adjustments required for rescheduling will be communicated before changes are confirmed.
5. How Refund Amounts Are Determined
Refund amounts may vary based on:
The date of cancellation relative to the event date
Services already provided or contracts executed
Non-refundable deposits with third-party vendors
Administrative or processing fees
Refunds will not include any amounts forfeited by vendors or venues that cannot be recovered.
6. Damages, Defects, or Service Issues
If you experience an issue with any service received from COLORS EVENTS or our partners:
Report it to our customer service team within 24 hours of the event or service delivery.
We will review the concern and respond with an appropriate resolution, which may include a refund, credit, or replacement service depending on the situation and contractual obligations.
7. Contact for Cancellation or Refund Requests
To request a cancellation, postponement, or refund, please contact:
COLORS EVENTS
Website: https://www.colorsevents.in/
Email: info@colorsevents.in
Phone: +91-9438369633
Address: 1st Floor BC Mohanty & Sons Complex, Plot No -218, Unit No-37, Badambadi Colony, Cuttack, Odisha 753012
Make sure to include your booking reference, event date, and details of the services booked to help us process your request more efficiently.
8. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time to reflect changes in our services, legal requirements, or operational needs. The updated version will be posted on our website with its effective date.
